Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from consumers' mobiles and landlines.

  • eVanquis

    If you are having problems or have questions about eVanquis.

    0330 099 3310

    Customer Service and Complaints

    If you are moving house or any of your contact details are changing please let us know by calling Customer Service.

    0330 099 3000

    For details of our complaints procedure and Ombudsman information please visit 'Contact Us' page.

  • Vanquis Quickcall

    Gives you instant access to all your account details – 24 hours a day, 7 days a week.

    01623 23 23 23

  • Lost and Stolen

    0800 783 9003

    +44 161 444 4495 (if calling from outside the UK)

    If your card is ever lost or stolen, please call us immediately. There may be a charge if you do not call straight away.

  • Repayment Option Plan

    If you want to take a Payment Holiday or activate the Plan please call our dedicated number.

    0330 099 3010

  • Financial Difficulties

    If you are experiencing financial difficulties we have a specialist team who can discuss a suitable arrangement with you.

    0330 099 3002